Friday, February 22, 2008

GEICO sucks

There has been some question as to why sushiboy and I are so mad at Geico, allow me to enlighten you. We'll start at the very beginning. When I got hit I declined an ambulance and a trip to the hospital, I said I would go the next day. That night as I was laying in bed in pain I received a call from someone who kept saying "why didn't you go to the hospital if you're hurting, etc, etc." I should have know how the rest of this would go from there. Next I continued to receive calls from people wanting to know how "I was doing" who would then proceed to get after me about one thing or another or want me to do or say one thing or another. Enter their adjustor. He takes a week to even get in touch with me and promptly without looking at the car declared it totaled. I'm sure he looked at it afterwards but the notes on the account say the car was listed as totaled after he spoke to me and he said he would not be able to look at it for a few more days. Wait another week, I call him to see what is going on, he tells me he can't find my claim number so he can't help me, I give him my claim number and a few more days pass, FINALLY, he calls me with some numbers. I immediatly suspect they are a little low and tell him that I won't agree to anything without doing some research myself. I do my research and discover that in the whole United States there are only 15 Honda Accord wagons for sale and they pretty consistenly fall within the range of two thousand more dollars than they are offering me. I'm pretty sure that since I have tried to be nice through this whole thing that they are trying to low ball me and take advantage of me because I'm a woman. Which is a whole other post in and of itself, that just makes me angry when people do that. So, I get on a three way call with my agent and we call the adjustor and tell him that we don't think the numbers are fair, they need to pay us what we could get if I sold the car tomorrow. He promptly blows us off. My agent calls one of her adjustors and sight unseen he says they should be offering me what I am asking for simply based on the type of car and the mileage. So I try to call the adjustor to tell him what they have said and now he won't answer his phone, (he has done this a lot, just won't answer when I call) so I call his supervisor and his supervisor proceeds to tell me that I can email my research to them but they won't look at numbers that are out of state because the cost of living is different. So, I email the numbers and it has been 4 days and we still haven't heard back. Sushiboy is going to call them today and hopefully they will listen because he is a man. Apparently I am stupid and don't know what I am talking about because I am a woman. GURR, this whole thing has been such a nightmare, I just want it to end so we can move on with our lives. We may end up going through our agent and paying our deductable so we can get the right amount of money and then they will go after Geico. We will get our deductable and our rates won't go up it will just take longer. I am seriously about ready to call a lawyer because I am so fed up. I am not a sue-happy person but this is rediculous. So, there is my drama with Geico, sorry this hasn't been a happy post, I would like to figure out how to post pictures so you can see my poor car . Mabey next time and mabey next time I'll have some fun things to say too. Cakes has been especially cute lately and so has cookiemonster.

12 comments:

Nobody™ said...

I think the best bet is to go through your own insurance and let them subrogate with the gecko. I'm always very leery of speaking to the other parties insurance company, they want to settle the matter for the least amount of money possible, and they could care less about you since you aren't their customer.

I hope you're feeling better!

Superwoman said...

thanks, I think that may be what ends up happening.

Mel said...

I would love to see pics! Its pretty easy on blogger, I mean I can do it LOL

I know exactly what you mean about be treated differently and condescended to because you are a woman. Sucks!!

I agree with nobody.

ld@davfam said...

Hey Amber - Good to see you are blogging! I'm sorry to hear about the accident! I've had two MVA's. They were a year apart but I was rear ended twice while stopped at a red light. Anyway - I feel your pain (literally). Luckily my car wasn't totaled but the pain continues. Just be sure to get all better before you close the claim on your body. Good luck getting the right amount of $$ for your car. I'm a big fan of physical therapy. It's made all the difference for me. I know it all sucks... hang in there!

Tug said...

It may not hurt to see an attorney anyway - you should be able to see one that has free consultations. I was rear-ended shortly after my back surgery (OW!) & the only thing I had going against me was the car wasn't hurt much - no matter that I'd just had surgery & was in a small car, rear-ended (while at a complete stop) by a semi...shoving me into the truck in front of me. Your car is totalled, you're in pain - you've got a good case.

Water therapy works WONDERS...

Much luck - feel better!

Superwoman said...

Thanks tug and ld, I am starting to feel better due to physical therapy twice a week for about two hours each time. I have seriously considered the attorney thing, if geico wasn't such butts, I wouldn't be considering it.

Fantastagirl said...

Good luck! I hate dealing th insurance companies.

Just Dave said...

This is completely unacceptable. I have been in the insurance industry for 42 years and nothing pisses me off more than arrogant adjusters. I have been directly responsible for the firing of 4 of them over my career and hope to raise that number if I find more.

Before contacting an attorney, who is going to take a minimum of 1/3 of any settlement that you get, contact your state insurance commisioner at www.insurance.utah.gov
Give as much information as possible including claim numbers. There is a phone mumber on the site as well. Give 'em hell and don't give up. The victory you achieve will help the next person who has to deal with this arrogant bastard.

Superwoman said...

Dave-I wish you would have been our adjustor!

CGAlexx said...

This is the good one about Geico ads:

http://www.designfail.org/2008/11/03/geicos-real-savings/

starsfan1993 said...

I too have had an issue with Gieco. Anyone considering Gieco for their insurance provider should turn and run. I had a policiy that expired on 11 23 08. Today is Mar 2 09. I received for the first time notice that I owed them money. They say it is for coverage provided in Dec. If I didnt ask for coverage past my experation date, how can they charge me? Their explination was that they didnt want me to be without coverage. I say that is my problem not theirs. So I owe this money for fictional coverage. I doubt very seriously that if I called them during that time period to make a claim, that they would fess up to that coverage. It will be a mighty frigid day when that gets paid.

John Stewart said...

GEICO is so terrible. I've been insuring my car with them since I got my license, and that was almost 11 years ago.

Despite this, they do not respect me or my business.

Learn about my terrible GEICO customer service experience at www.geicocustomerservice.com